We're pretty straightforward about how we handle your data - because trust matters as much in privacy as it does in structural integrity.
Last updated: January 2024
Look, we get it - privacy policies can be a slog. But here's the thing: we actually care about this stuff. After spending decades restoring historic buildings and designing sustainable industrial spaces, we've learned that transparency isn't just good practice, it's essential.
This policy covers what info we collect when you visit our site, reach out for a consultation, or work with us on a project. We're based in Toronto, Canada, so we follow Canadian privacy laws (PIPEDA, if you're curious), plus we take some cues from GDPR because honestly, it's just the right way to do things.
We're not in the business of hoarding data - we've got enough blueprints and material samples taking up space as it is. Here's what we might gather:
We're not selling your data or anything shady like that. Here's the real deal on what we do with it:
Responding to inquiries, setting up consultations, answering your questions about that heritage building you're eyeing.
Managing active projects, coordinating with contractors, keeping timelines on track, sending updates.
Understanding what folks are looking for, fixing broken links, improving the user experience.
Contracts, compliance with building codes, professional liability requirements - the boring but necessary bits.
We don't just hand your info out like promotional flyers. But sometimes we need to share it with:
Project collaborators - structural engineers, contractors, sustainability consultants we work with (only the relevant details they need)
Service providers - hosting companies, email services, cloud storage (all vetted, all under contract)
Legal requirements - if the law says we gotta hand something over, we will (but we'll let you know unless we legally can't)
Business transitions - if we ever sell or merge (not planning on it, but hey, you never know)
Not the edible kind, unfortunately. These are tiny files that help us remember stuff about your visit. We use:
| Type | Purpose | Can You Disable? |
|---|---|---|
| Essential | Make the site actually work - login sessions, security, basic functionality | Nope, sorry |
| Analytics | See what pages people visit, find broken stuff, understand traffic patterns | Yeah, totally |
| Preferences | Remember your settings, language choices, display preferences | Yep |
You can adjust cookie settings in your browser, but heads up - blocking essential ones might break some site features.
Your data, your rules. Here's what you can do:
Ask to see what data we've got on you
Fix anything that's wrong or outdated
Request we remove your information
Get a copy of your data in a portable format
Say no to certain uses of your data
Limit how we can use your information
Important note: If you're in the middle of a project with us, deleting all your data might complicate things - we need certain info to deliver on our contracts and meet legal requirements. But we can definitely chat about what's feasible.
We take security seriously - kinda like how we overengineer our structural calculations. We use encrypted connections (that little lock in your browser), secure servers, regular backups, and limit who on our team can access what. Nobody's perfect though, so if something ever goes sideways, we'll let you know ASAP.
We don't hoard data forever. Generally:
If you've got questions about this policy, want to exercise your rights, or just wanna chat about how we handle your data, reach out. We're real people and we'll give you real answers.
(416) 555-0847
1245 King Street West, Suite 400, Toronto, ON M6K 1G2
You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your information, though we'd really appreciate the chance to make things right first.
We might tweak this policy now and then as laws change or our practices evolve. If it's a big change, we'll send an email to let you know. Otherwise, the "last updated" date at the top will change and you can check back anytime.
Fill out this form and we'll get back to you within 24 hours (usually faster, honestly).